Great customer service in both scheduling and performance and timeline of repair.
Reviews
I have been going to Benz Elite for 10 years. I even bought another 2009 E350 wagon because I knew they would do the best job keeping her running for another 20 years. Very honest people, which is imperitive with German cars.
Thank you, Jonathan! We appreciate your loyalty and trust in us to keep your vehicle in great shape for many more years to come. Our team takes pride in providing honest and reliable service for all our customers. We're here to help whenever you need us!
I would not recommend this mechanic shop. I took my Mercedes Sprinter van in for a diagnosis and repair because the check engine light was on. They charged me a diagnostic fee but couldn’t find or fix the actual problem. Instead, they simply reset the check engine light, and after I drove the van, the light came back on with the same issue. I paid for a diagnosis but received no real solution. It was a waste of my time and money. I expected professional service, but unfortunately, they did not deliver.
"Thank you for sharing your feedback, and we sincerely apologize for your experience. Our goal is always to provide accurate diagnoses and effective repairs, and it is clear we missed the mark with your Mercedes Sprinter van. We understand your frustration regarding the diagnostic fee and the check engine light returning. We would like to make this right. Please contact our service manager directly at your earliest convenience so we can review your case, re-examine your vehicle at no additional cost, or discuss a resolution for the diagnostic fee."
Emile and his team went out of there way to help me with warranty work that needed to be performed on my sprinter van as I was traveling through Washington DC. If you’re looking for a high quality and honest repair shop in the Northern Virginia area this is the shop to GO TO!
David, thank you for your 5-star review! We're glad Emile and our team took care of your warranty work while you were passing through. We strive to provide high-quality service to all our customers, and we're happy to hear we met your expectations. If you ever need anything in the future, please don't hesitate to reach out. Safe travels!
Thank you for giving us a five-star rating, Sop Song! We're happy to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We appreciate your feedback!
I’ve been taking my Porsche to be serviced at Benz Elite for several years and I’ve received friendly, professional service every time.
Thank you for your loyalty over the years, Anonymous! We're delighted to hear that you consistently receive friendly and professional service at Benz Elite. Your kind words mean a lot to us, and we look forward to continuing to provide top-notch care for your Porsche.
Fast and efficient.
Thank you for the great review, Bob! We're glad to hear that you had a fast and efficient experience with us. We strive to provide our customers with top-notch service. If you have any more feedback or need assistance in the future, don't hesitate to reach out.
Recommended by a friend, came for a post break-in oil change. BE showed me a small leak and suggested I go to the dealer. Emil saved me a big headache and some $$. Will definitely be going back.
Thank you, Ingrid, for choosing us after the recommendation! We're glad our team helped you. We appreciate your trust and look forward to serving you again in the future.
I had an excellent experience with Benz Elite Automotive. The owner was honest, professional, and took the time to properly diagnose the issue with my vehicle. Unlike the Mercedes-Benz dealership, which charged me around $1,000 for the same diagnostic, Benz Elite Automotive diagnosed the problem quickly and didn’t charge me anything. It’s refreshing to find a shop that values honesty and treats customers fairly instead of trying to sell unnecessary labor. I truly appreciate the transparency, integrity, and excellent customer service. I highly recommend Benz Elite Automotive to anyone looking for knowledgeable, trustworthy mechanics. They’ve definitely earned my business for the future.
Thank you, David, for your exceptional 5-star review! We're thrilled you had a great experience at Benz Elite Automotive. We take pride in providing transparent, honest, and high-quality service. It's fantastic to hear that our diagnostic expertise saved you money. We appreciate your recommendation and look forward to serving you in the future.
Best place in NVA for your high end German car repairs and presentative maintenance
Thank you, Stanley! It's fantastic to hear that you think we're the best place for high-end German car repairs and maintenance in Northern Virginia. Your kind recommendation means the world to us! We can't wait to continue providing you with top-notch service and taking care of your car.


